This policy constitutes a legally binding and enforceable agreement between the Company and the user(s) interested in buying products on the Platform (www.sparebros.com) and shall expressly supersede prior written agreements with you. By using the Platform in any way, you agree to be bound by this policy. Furthermore, when purchasing any product, you agree to abide by all applicable guidelines policy(s), which are subject to change from time to time and without any prior intimation. In case you do not agree to this policy, you may not use or access or stop your use or access to the Platform. You are expected to read and understand this policy before using the Platform.

1. All items listed on the Platform are returnable within a 10 calendar day period starting from the day of delivery except for items explicitly identified as non-returnable/non-refundable. We are not obligated to perform under this policy in case of non-compatibility, non-applicability and misjudgement of products from our platform.

2. Returns/Refunds shall be subject to the following terms & conditions:

   1.  That the request for return and hence refund has been raised within a return window of 10 day calendar period starting from the day of delivery.

   2. That the product(s) are returned in its original condition along with its original packaging box with MRP tag sticker label intact and not tampered with, user manual, warranty card and all accessories therein and with no signs of use, damage, scratches, grease or dents and in a resaleable condition.

   3. That if the product(s) has been received damaged, the return request is initiated within 2 calendar day of product delivery. In this case, the return window shall not be applicable. In the unfortunate event that the product received was damaged, we recommend taking a video/pictures of the product and sharing it at info@sparebros.com

3. Customer(s) can initiate a return/refund request in the following ways:

   1. The customer is  required to send an email to info@sparebros.com with the subject line ‘Return/Refund request’. The email must contain the Order ID, reason for return/refund request, appropriate photos/videos in case of delivery of damaged product.

4. While returning the package, the customer should make sure that the product(s) are repacked properly to ensure it doesn’t get damaged in transit. In case of damage during reverse transit, we shall not be liable for any refunds returns whatsoever.

5. In the unlikely event that we are not be able to arrange the pickup of such items, we may ask you to self-ship the product(s).

6. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Shipping and gateway charges commission are not subject to refund. The cost of return shipping may be deducted from the amount refundable to you.

8. If your return claim is rejected, we will send back the product(s), if and only if the customer requests. The customer will be responsible for paying all related shipping costs.

9. All requests for returns, refunds will be examined and validated for genuine and legitimate reasons.

10. A refund shall be initiated/issued to the original source payment method within 5 to 7 working days (If you do not receive the refund within this timeframe, please contact your bank) of receiving the products at our facility.

11. Please note that,

    1. In case of requests for order cancellations, the Company at its sole discretion, reserves the right to accept or reject requests for such order cancellations for any reason whatsoever, without being liable to show cause to the customer(s). As part of usual business practice, if we receive a cancellation notice and the order has not been processed by us, we shall endeavour to cancel the order and refund the same amount paid by the user within a reasonable period of time.

    2. Under no circumstances shall the Company’s liability exceed giving the customer a replacement of the same product(s) or service(s) and/ or an alternate product or service of the same monetary value.

    3. No returns will be accepted if there is any damage/defect which is not covered under the manufacturer’s warranty.

12. If you have any further questions or clarifications, please reach out to us at info@sparebros.com or +918905001594